Define a SLA Response times for your site, categories, and individual questions

You’re able to define an SLA (Service Level Agreement) response time for your Q&A activity, where you can define how quickly your team needs to make sure there is a response to visitors questions.  This helps ensure that your asking visitors get a prompt response and have a positive experience with your organization and brand. Enabling an SLA for Your Site You will see that under your “Settings > General Settings” you now have the ability to enable a default … Read More

Expand Your Content with Articles

You are able to grow useful content in a Q&A format to make sure that all of your audience’s questions are answered and their informational needs are satisfied.  Of course, there are certain topics where its helpful to do a deeper dive with an answer, and other times it becomes helpful for high-demand topics to be covered in an in-depth article or “how to” post.  Now Answerbase provides Business and Enterprise Plan customers with the ability to support both Q&A … Read More

“Moderation Area” is being Updated and Renamed as “My Work”

We have some exciting new updates that are scheduled for release in September, including an update to the “Moderation Area” functionality which will provide a much better workflow and user experience for you moving forward.  There are a few changes that you’ll notice after the release that we wanted to point out. Dashboard & Main Navigation First, you’ll notice in the main navigation that you’ll no longer see the “Moderation Area” option, but rather a new “My Work” area.   … Read More

Save Drafts of Answers for Future Use or Answer Collaboration!

Hope everybody has been well.  We’ve just launched a new “Save Answer Draft” feature for Business Plan customers which will allow you to save drafts of your answers.   This will allow you to save what you’re doing if you’re interrupted and need to come back to finish later, or also allows you to collaborate with other team members to come up with the best possible response to a question. You’ll find this feature under your “Answer Question” text area … Read More

Communicate Effectively with Internal Question Notes!

We’ve been supporting the ability for administrators to write notes back and forth to each other in the administration site for select Enterprise Customers, as they collaborate on building a great answer for questions.  Now we’re bringing this feature to Business Plan customers as well. You’ll find the new feature available when you’re viewing a new question that comes in, where you’ll now see a “Notes” tab on the question details page with an easy-access “Add New” option there.  That … Read More

Additional Anti-Spam Tools and Access Restriction Capabilities

We’ve released some new anti-spam settings in your administration interface which allow you to restrict user postings by Country, allowing you to target specific countries or regions that you want to either restrict postings to or avoid postings from.  You can find these new features under “System Settings > Anti-Spam Settings”. With these new features, you’ll be able to choose to identify a list of countries and then determine whether the system will be looking for content being posted “from” or “not from” … Read More

New API Enhancments and Comment Publishing Settings Available!

Hope everyone is well, we’ve released some enhancements to the API that we really think you’re gonna like as it gives you even more robust capabilities in order to build out your own Q&A functionality powered by Answerbase!  We’ve also released some new capabilities related to both question and answer comments, giving you more control over your content. API Enhancments See a list of the latest releases to the API below: Added method Post Image Added “published” property to results … Read More

Giving You More Control Over SEO-Related Features

One of the huge benefits for public Q&A platforms is the consistent growth of organic search traffic that we’re able to bring to our customer’s sites.  We’ve seen year over year of organic growth from our clients which we documented in our post about How User-Generated Q&A Grows Traffic and Conversions on Your Site.  While the performance the Answerbase platform achieves with our default settings is great, we’ve launched some features that give you even more control over how your content … Read More

Create Custom Information Fields for User Profiles

We’ve recently launched the ability for you to create your own custom profile fields that your users will be able to fill in and also enable or disable those fields per user.  These new features ensure that your user profiles provide all of the information that is relevant to your audience, and are available on all of our plans. We already had a variety of fields available that you were able to enable and disable for supporting on your Q&A … Read More

E-Commerce Module Enhancements

Great news!  In our efforts to make Answerbase benefit your business as much as possible, we have recently made some enhancements to our E-Commerce module!  The new changes that have been implemented will allow for quicker and more efficient processes when dealing with your product information. As we moved a few functions on the user interface to allow for better flow and easier access, we also added an “Advanced Search” function so you can quickly find the exact product information … Read More