Expand Your Content with Articles

You are able to grow useful content in a Q&A format to make sure that all of your audience’s questions are answered and their informational needs are satisfied.  Of course, there are certain topics where its helpful to do a deeper dive with an answer, and other times it becomes helpful for high-demand topics to be covered in an in-depth article or “how to” post.  Now Answerbase provides Business and Enterprise Plan customers with the ability to support both Q&A … Read More

Tips for Providing High Quality Customer Support More Efficiently

Customer support is a constant balancing act. On the one hand, you want to respond to customer questions and requests for help as personally and robustly as possible to earn their loyalty. On the other, you need to scale your operations without compromising quality as customer support inquiries continue to grow. Here are five tips for effectively delivering a quality support experience as your company scales. Save time by cross-referencing existing content whenever you can. Building and growing a highly … Read More

Use Technology to Turn Around Your CSR Turnover Problem

If customer service is a big part of your business, CSR turnover can be a big problem. With turnover rates hovering around 33%, it’s no wonder this issue poses a constant worry for so many businesses. But what if you could turn the problem into an opportunity? Technology today is making it possible to do just that. Here are three ways you can use technology to minimize the negative effects of CSRs leaving their jobs – and even reduce your … Read More