Save Drafts of Answers for Future Use or Answer Collaboration!

Hope everybody has been well.  We’ve just launched a new “Save Answer Draft” feature for Business Plan customers which will allow you to save drafts of your answers.   This will allow you to save what you’re doing if you’re interrupted and need to come back to finish later, or also allows you to collaborate with other team members to come up with the best possible response to a question. You’ll find this feature under your “Answer Question” text area … Read More

Communicate Effectively with Internal Question Notes!

We’ve been supporting the ability for administrators to write notes back and forth to each other in the administration site for select Enterprise Customers, as they collaborate on building a great answer for questions.  Now we’re bringing this feature to Business Plan customers as well. You’ll find the new feature available when you’re viewing a new question that comes in, where you’ll now see a “Notes” tab on the question details page with an easy-access “Add New” option there.  That … Read More

Additional Anti-Spam Tools and Access Restriction Capabilities

We’ve released some new anti-spam settings in your administration interface which allow you to restrict user postings by Country, allowing you to target specific countries or regions that you want to either restrict postings to or avoid postings from.  You can find these new features under “System Settings > Anti-Spam Settings”. With these new features, you’ll be able to choose to identify a list of countries and then determine whether the system will be looking for content being posted “from” or “not from” … Read More

New API Enhancments and Comment Publishing Settings Available!

Hope everyone is well, we’ve released some enhancements to the API that we really think you’re gonna like as it gives you even more robust capabilities in order to build out your own Q&A functionality powered by Answerbase!  We’ve also released some new capabilities related to both question and answer comments, giving you more control over your content. API Enhancments See a list of the latest releases to the API below: Added method Post Image Added “published” property to results … Read More

Giving You More Control Over SEO-Related Features

One of the huge benefits for public Q&A platforms is the consistent growth of organic search traffic that we’re able to bring to our customer’s sites.  We’ve seen year over year of organic growth from our clients which we documented in our post about How User-Generated Q&A Grows Traffic and Conversions on Your Site.  While the performance the Answerbase platform achieves with our default settings is great, we’ve launched some features that give you even more control over how your content … Read More

Create Custom Information Fields for User Profiles

We’ve recently launched the ability for you to create your own custom profile fields that your users will be able to fill in and also enable or disable those fields per user.  These new features ensure that your user profiles provide all of the information that is relevant to your audience, and are available on all of our plans. We already had a variety of fields available that you were able to enable and disable for supporting on your Q&A … Read More

Advanced Administrator Moderation Management

We’ve recently published an enhancement to the moderation area for site administrators, so you’re able to more easily view the moderation queues of all of your moderators individually, and accomplish their moderation tasks yourself if desired. This allows you to easily manage another person’s moderation assignments if they take a sick day or go on vacation! You’re also able to view all unmoderated content and users more easily, so you can see what posts and users still need to be … Read More

Migrate Existing Users Using Our New “Import Users” Functionality

With our new “Import Users” functionality it’s now easier than ever to migrate your existing Q&A site or traditional forum to Answerbase.  With the combination of being able to import your questions, answers, and users easily onto the Answerbase platform, we make it painless for you to start seeing the benefits of using Answerbase over other platforms. In your administration area, if you go to the “Users” section you’ll find a new option in the sub-navigation to “Import Users”.  This … Read More

More Profile Information Options for Your Q&A Users

We’ve recently released an update that allows our customers to support more types of user information on user profiles and also provides the ability to select which fields will be supported on a system through the administration interface. If you go into your administration interface, go to the “System Settings” area, and then click into “Feature Preferences.” You’ll see a new area where you’re able to select the profile information you want supported on your platform.  Only the information that … Read More