We’ve been supporting the ability for administrators to write notes back and forth to each other in the administration site for select Enterprise Customers, as they collaborate on building a great answer for questions. Now we’re bringing this feature to Business Plan customers as well.
You’ll find the new feature available when you’re viewing a new question that comes in, where you’ll now see a “Notes” tab on the question details page with an easy-access “Add New” option there. That functionality allows you to post notes to your self as well as back and forth to other administrators and moderators as you look to most effectively address a new question that has come in.
We hope you like that new feature and let us know if there is anything you’d like to see on Answerbase by sending us a note on our Contact Us form.