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Another round of enhancements has been launched on the Answerbase system and they should both help you grow your community and ease your tasks as an administrator.

Subscription Encouragement

It is vital that experts on your site know when questions are asked that they might be able to answer.  Until now it has been a manual process for the users to figure out which categories or tags they would like to subscribe to in order to get those notifications about new questions. We’ve recently made updates to the system so its more proactive about this, and actually leads users to subscribe the … Continue Reading

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We have some more new features just released to the system to tell you about:)  Check out these recently released items…

Bulk Management of Content

We’ve made some enhancements to help you as an administrator.  When you need to go through questions, answers and users to cleanup any spam or perform other actions that require the editing of multiple items, you are now able to do so without having to go through the content one by one. We have added the option to choose all or some of the elements of the lists and act on them (unpublish/delete etc.) all of them … Continue Reading

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We have a couple more features just released for you, with enhancements allowing sitemap verification as well as display options for the tools area on your Q&A site.

Sitemap Verification

Lastly if you care a lot about your search engine indexing and use the webmaster tools that Google, Yahoo and others provide, you are now able to verify your Answerbase site with your own personal meta tags, so that you can integrate with those webmaster tools and have a full view of how your site is indexed with those search engines. You can also submit the sitemap to the search engines and … Continue Reading

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We have a number of features on the Q&A platform that help companies easily build a user community around their products, services and information.  These tools help secure Q&A as the most effective way to start an online community and drive user interaction.

Answerbase’s community features that will enhance the system’s ability to turn your website visitors into an active community of users.  In addition to the core Q&A functionality, Answerbase supports category and tag subscriptions as well as public-facing widget builders.  These features compliment Q&A’s natural ability to establish and grow a community, rooted in the ever-growing number of new … Continue Reading

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We’ve just launched support for comments, where users and admins are able to add comments to questions and/or comments.

To enable comments for your site, simply go into your administration area and click into the “System Settings” area.  Under the System Settings area, click into the “Feature Preferences” option.  At the bottom, you’ll see two new options for adding comments to questions and/or answers.

Enabling comments for questions or answers will give you the ability to have users clarify their information, to help provide more effective communication.  These features are optional, and only encouraged if you feel it will work well for … Continue Reading

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We’ve been receiving feedback from a number of new and perspective clients that companies are choosing community Q&A for their websites over traditional online forum software, as they’re finding that Q&A more effectively engages users, creates more valuable user-generated content, and in turn drives significant new traffic from search engines as users across the internet are also searching for answers to their questions.

“We’ve gotten a lot of feedback from website owners who had used a traditional forum to their website in the past, and were looking to more effective solution to facilitate user engagement and community based support.” says David … Continue Reading

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Companies are always looking for ways of better servicing their customers, as well as reducing customer support costs and overhead.  Recently companies have been finding that they can achieve both by adding community Q&A to their websites, as it provides higher quality answers to inquiries while also reducing the resources used to provide that support.

Community Q&A is a user driven question and answer platform, where customers are able to easily ask questions and receive answers.  The advantage community Q&A software has over the traditional support ticket systems is that not only can company staff answer incoming … Continue Reading

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You now have the ability to define your own “From” email address, that will be represented in all system emails that go out. You can manage that in the “System Settings” area, where the default from address is “do_not_reply at answerbase.com”. If you wish for your users to be able to respond to the emails going out from the system, you can receive that response by changing the email address to your own.

We also updated the API with a few changes and a new method:
-    We added a GetUsers method that accepts keywords to search for users by and doesn’t … Continue Reading

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We’re announcing some official organic traffic growth statistics today (“free” traffic coming from search engines), showing some pretty dramatic growth in the number of new visitors our clients are getting to their online presence as users find their Q&A content through search engines.

One of our customers experienced an average of 32% organic traffic growth month over month for a period of 12 straight months, clearly showing Answerbase’s ability to consistently attract new visitors to your site from search engines and continue to grow that activity.  Another client experienced an average of 19% organic traffic growth PER WEEK for the first … Continue Reading

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Selling advertisement is one way of making an income off of your Q&A site, but until now on Answerbase it has only been possible to add advertisement spots in a few general places of the system. But with the latest enhancement of the platform, we’ve made it possible for you to add specific advertisement to the pages that receive most visits: the question pages. This means that you have the option to take advantage of three advertisement spots placed on the top, middle and bottom of the question details page, and in this way improving your ROI for the system.

You … Continue Reading