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We have a number of features on the Q&A platform that help companies easily build a user community around their products, services and information.  These tools help secure Q&A as the most effective way to start an online community and drive user interaction.

Answerbase’s community features that will enhance the system’s ability to turn your website visitors into an active community of users.  In addition to the core Q&A functionality, Answerbase supports category and tag subscriptions as well as public-facing widget builders.  These features compliment Q&A’s natural ability to establish and grow a community, rooted in the ever-growing number of new … Continue Reading

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We’ve just launched support for comments, where users and admins are able to add comments to questions and/or comments.

To enable comments for your site, simply go into your administration area and click into the “System Settings” area.  Under the System Settings area, click into the “Feature Preferences” option.  At the bottom, you’ll see two new options for adding comments to questions and/or answers.

Enabling comments for questions or answers will give you the ability to have users clarify their information, to help provide more effective communication.  These features are optional, and only encouraged if you feel it will work well for … Continue Reading

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We’ve been receiving feedback from a number of new and perspective clients that companies are choosing community Q&A for their websites over traditional online forum software, as they’re finding that Q&A more effectively engages users, creates more valuable user-generated content, and in turn drives significant new traffic from search engines as users across the internet are also searching for answers to their questions.

“We’ve gotten a lot of feedback from website owners who had used a traditional forum to their website in the past, and were looking to more effective solution to facilitate user engagement and community based support.” says David … Continue Reading

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Companies are always looking for ways of better servicing their customers, as well as reducing customer support costs and overhead.  Recently companies have been finding that they can achieve both by adding community Q&A to their websites, as it provides higher quality answers to inquiries while also reducing the resources used to provide that support.

Community Q&A is a user driven question and answer platform, where customers are able to easily ask questions and receive answers.  The advantage community Q&A software has over the traditional support ticket systems is that not only can company staff answer incoming … Continue Reading

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You now have the ability to define your own “From” email address, that will be represented in all system emails that go out. You can manage that in the “System Settings” area, where the default from address is “do_not_reply at answerbase.com”. If you wish for your users to be able to respond to the emails going out from the system, you can receive that response by changing the email address to your own.

We also updated the API with a few changes and a new method:
-    We added a GetUsers method that accepts keywords to search for users by and doesn’t … Continue Reading

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We’re announcing some official organic traffic growth statistics today (“free” traffic coming from search engines), showing some pretty dramatic growth in the number of new visitors our clients are getting to their online presence as users find their Q&A content through search engines.

One of our customers experienced an average of 32% organic traffic growth month over month for a period of 12 straight months, clearly showing Answerbase’s ability to consistently attract new visitors to your site from search engines and continue to grow that activity.  Another client experienced an average of 19% organic traffic growth PER WEEK for the first … Continue Reading

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Selling advertisement is one way of making an income off of your Q&A site, but until now on Answerbase it has only been possible to add advertisement spots in a few general places of the system. But with the latest enhancement of the platform, we’ve made it possible for you to add specific advertisement to the pages that receive most visits: the question pages. This means that you have the option to take advantage of three advertisement spots placed on the top, middle and bottom of the question details page, and in this way improving your ROI for the system.

You … Continue Reading

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We’ve recently added the capability in the administration site for you to add your own CSS, and choose to overwrite any of our default CSS.  With these new adjustments, you have even more control over what your Q&A site will look like…to make sure it lines up with your desired design and branding.  You can find this feature in the “Customization” section of your admin area, you’ll see a new “CSS” option under the Advanced Customization Tools.

Don’t have a Q&A site yet?  Setup a Q&A site on Answerbase today

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Answerbase has launched a mobile version of its service, so that all websites that create a Q&A site through the Answerbase service will also have a mobile Q&A site as well.   Your users will be able to access your Q&A site’s content and functionality from any mobile phone browser including on the popular iPhone and Android mobile devices. Users have the ability to ask questions and get the relevant answers to those questions through an easy to use mobile site, specifically designed for mobile browsing. This keeps your users connected and active … Continue Reading

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Answerbase now supports official “staff answers” for all levels of its service, so that members of your team can answer questions along with the community, and those answers will be specially highlighted so visitors can recognize its a contribution from your staff. This combination of community driven support and contributions from your team will make sure your visitors are satisfied, while adding valuable content to your site.